The Network Manager gains ISO9001; completes EASA’s 1st oversight programme

16 February 2015

The Network Manager saw the renewal of its ISO9001 International Standard certification on 19 January 2015. As the world’s most widely recognized quality management standard, the ISO9001 Certification both informs and underpins our way of delivering on performance and providing consistent service: at the heart of NM.

In parallel, the Network Manager successfully completed the first EASA two-yearly oversight programme.

Quality Management

The ISO9001 certification, which outlines a process approach to implementing and supporting quality management, was awarded to the Central Flow Management Unit for the first time in 2005. In 2011, the CFMU was absorbed into the Network Manager. In consequence, only a portion of the NMD activities, those corresponding to the CFMU framework, was considered for certification in 2011.

As the Network Manager itself saw the scope of its remit enlarged with the review of the EC Network Function Implementing Rule, the latest renewal exercise had to include the whole NM Directorate and all its activities.

Gaining this certification is a major achievement when one considers the diversity of NM’s services and products. It is mainly thanks to the involvement and determination of the Network Manager Directorate’s staff who made the necessary changes to their work and adopted the Standard’s best practices.

The ISO9001 certification is a guarantee to all our stakeholders that we continuously monitor and manage quality across all our operations and activities. The certification for all the Network Manager Directorate’s activities guarantees that emphasis will always be placed on continual improvement, efficiency, savings and customer satisfaction.


The Network Manager’s responsibilities and tasks are defined in the Implementing Rule EU 677/2011 which lays down detailed rules for the implementation of air traffic management (ATM) network functions. In order to ensure adherence to the Rule, the EU appointed the European Aviation Safety Administration (EASA) to carry out supervisory oversight of the Network Manager. The reason for EASA’s involvement is that they are responsible for the direct oversight and certification of pan-European services.

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