You can always find draft responses on the Sourcing homepage under the "Quick Links/Responses" section by clicking on the "Manage Draft" link. Please be aware that only the user who has created the draft can access and change it.
Frequently Asked Questions (FAQ) on procurement
For security reasons you can't change your password. If you have any questions please contact: Oneskyteamsregistration@eurocontrol.int.
All active contracts between your company and EUROCONTROL are visible.
No, the offer has to be submitted in strict accordance with the "NOTICE CONCERNING THE PRESENTATION OF PROPOSALS BY TENDERERS". Only in exceptional circumstances, approved by the Head of Procurement, can offers be submitted by email and/or telefax.
To log on to the iSupplier Portal you need a username – i.e. your email address and a password.
No, your quote no longer has to be sent separately by email. It is mandatory to upload all the relevant documents to the quote you submit via the iSupplier portal.
Follow the instructions given in the Internet notice of a call for tenders or price enquiry.
The Oracle system does not allow multiple quotes. You therefore have to input your first quote as usual via the system. The second one has to be submitted as an attachment.
Please put these in the attached price declaration form as separate items. The price quoted in the system should be the total.
For self-registration, please access the iSupplier Portal page.
You can register a maximum of three contacts.
No more than one user. Users will receive the invitations and get the access and passwords.
You have to update your data, i.e. address book – contact directory – products and services at least every three months.
EUROCONTROL regularly publishes open posts on its website - please check the relevant page and follow the instructions there.
The first thing to do is to click on “Full List”. If there is still no active RFQ, it might be that you have not been invited to any RFQ during the period in question.
The second thing to do is to make sure that you are connected with the right email address (only one user per supplier can see an open RFQ).
In the event of a persistent problem, please send an email to email@example.com.
Please send an email to: firstname.lastname@example.org.
The reasons for granting extensions depend on the complexity of the project, on the number of requests received compared to the number of companies invited/interested and on the time constraints of the project. The principles of objectivity and equality of treatment of all potential tenderers are respected at all times.
You may submit a request for an extension by email to the contracts manager mentioned on the Internet notice/cover letter of the Procurement Services.
You have to add, edit or remove contacts – a notification is sent to the iSupplier Portal's administrator who will review and approve the changes.
The tender evaluation process is confidential. Technical managers will not be able to give you any information on the status of the evaluation. However, the contracts manager can give limited information on the status of the evaluation. You will be informed in due course of the outcome.
If necessary, the contracts manager will contact you, should further information and/or clarification on your offer be required.
This means that you, as a company, have submitted 45 quotes in the system, as it counts every time you create a quote.
A contact is not a user. Only users receive passwords – we register only one user. We advise you to create a generic email address so as to avoid problems of absence.
No, only the user gets access.
Yes, but not in the near future.
Only one person per company can receive the invitation. If this poses a problem, you should create a generic email address to which a number of people have access.