Frequently Asked Questions (FAQ) on EUROCONTROL

Can I get flight information from EUROCONTROL?

No. Although all the "flight plans" for all flights in Europe are processed by us and used for the calculation of departure slots, this information is not accessible by the general public.

We can only advise you to contact your airline, or your departure or destination airport.

Find here updated information about air traffic management (ATM) operations in Europe.

Can I receive ATM Data from EUROCONTROL?

Data related to air traffic management is collected and maintained by EUROCONTROL, mainly for its own purposes under its vested tasks (such as the management of the European Network and Research & Development).

This ATM Data can be made available to others under certain circumstances. In general, these circumstances include an established link to air traffic management. Requests for ATM Data can be addressed to EUROCONTROL will then assess the request and ascertain whether or not that data can be provided and under which conditions, bearing in mind EUROCONTROL’s obligations towards its data suppliers.

Can I use text and images from EUROCONTROL?

All images, visuals and texts contained on the EUROCONTROL website and in our photo gallery may only be used in unaltered form for personal, non-commercial purposes and with proper acknowledgements (© EUROCONTROL).

Does EUROCONTROL provide information to passengers?

EUROCONTROL does not provide any services specifically for passengers. We deliver air traffic management services to the aviation community in the largest sense.

We do however provide information to our aviation partners that can be of interest to passengers, such as air traffic growth and delay figures and forecasts. Passengers can also keep an eye on the overall air traffic situation and get up-to-date information on delays and airports status across Europe, via our Twitter channel.

How can I apply for a position at EUROCONTROL?

You can find all our vacancies - including traineeships - on our career pages.

I have a question regarding my flight plan, flight registration and/or flight permission. Who do I contact?

Please visit the flight planning webpage for a full contact list.

I receive fraudulent emails that claim to come from EUROCONTROL.

EUROCONTROL is aware that unauthorised contacts are being made with users via e-mail and telephone regarding payment of the various EUROCONTROL Charge Bills. EUROCONTROL has also published a Fraud Warning on its website, available here.

Is EUROCONTROL part of the EU institutions?

EUROCONTROL is not part of the EU institutions. It is an international organisation with 41 Member States. The European Community became a member of EUROCONTROL on 8 October 2002.

Corporate governance
Legal framework

What does EUROCONTROL do when a crisis occurs?

EUROCONTROL chairs the European Aviation Crisis Coordination Cell (EACCC), the main role of which is to support coordination of the response to network crisis situations impacting adversely on aviation, in close cooperation with corresponding structures in States.

This includes proposing measures and taking initiatives to coordinate a response to crisis situations, and in particular, acquiring and sharing information with the aviation community (decision makers, airspace users and service providers) in a timely manner.

What is the Network Manager?

The ATM Network Manager is a function which has been created by the European Commission to optimise the performance of the aviation network in Europe. The Network Manager brings together the different aviation and air traffic management actors involved in the design, planning and management the European ATM network. It includes the functions carried out by the former Central Flow Management Unit.

What is the Single European Sky?

The Single European Sky (SES) is an ambitious initiative, launched by the European Commission in 1999, to reform the architecture of European air traffic management (ATM). It puts forward a legislative approach to meet future capacity and safety needs at a European, rather than at local level. Its implementation will increase the overall efficiency of the European air transport system.

The Single European Sky ATM Research Programme (SESAR) is a joint venture associating EUROCONTROL, the European Commission and the aviation industry. SESAR aims at developing the new generation air traffic management system capable of ensuring the safety and fluidity of air transport worldwide over the next 30 years.

Where can I find information on statistics or forecast-related questions?

For information about statistics and forecsts please consult the STATFOR's FAQ page.

Where can I find more information about the trainings EUROCONTROL offers?

Check our Training website.

Where can I find more information on network operation?

For more information please visit the Network Operation FAQ page.

Where can I find more information on route charges?

For more information please visit the Route Charges FAQ page.

Whom do I contact when having navigation issues?

If you wish to have specific information on a particular navigation topic, please contact EUROCONTROL's Navigation user support. One of our experts will get in touch with you to provide you with the information you need.