Flow management enquiries
URGENT operational flow management problems (24/7 service)
For real-time problems (on the day itself) which are primarily ATFCM matters and which require immediate action - such as slot allocation or flight suspensions - contact our E-Helpdesk via the Network Operations Portal (NOP).
Customers without access to the E-helpdesk can call the Central Flow Helpdesk for assistance:
- Tel: +32 2 745 1901
Post-event Investigation of problems which occured in the past (office hours)
Initial response time for post-event investigation is within 3 working days.
- To report post event operational problems or anomalies in NM (i.e. an unexpected behaviour or shortcomings in our procedures or systems), create an Operational Incident in the Claim Management application: CCMS-Web.
- If unable to use CCMS-Web, consult the procedures published in the Network Operations HANDBOOK and send the operational problem report form to email@example.com
- For other post event operational inquiries, contact Post Operations: firstname.lastname@example.org