Flow management

Flow management enquiries

URGENT operational flow management problems (24/7 service)

For real-time problems (on the day itself) which are primarily ATFCM matters and which require immediate action - such as slot allocation or flight suspensions - contact our E-Helpdesk via the Network Operations Portal (NOP).

Customers without access to the E-helpdesk can call the Central Flow Helpdesk for assistance:

  • Tel: +32 2 745 1901

Post-event Investigation of problems which occured in the past (office hours)

Initial response time for post-event investigation is within 3 working days.

FAQs on ATFCM quick reference


FAQs on interacting with our operations