Critical Incident Stress Management (CISM) is the structured assistance for a normal reaction to an abnormal event. It describes the human reaction to critical incidents - any situation faced by a controller, which causes him or her to experience unusual strong emotional reactions. All CISM activity aims to moderate the impact of Critical Incident Stress and to speed up the return to the pre-incident phase. A CISM programme consists of three phases:
CISM addresses different people and services in and outside the organisation.