- About CRCO
- Useful Information for Airspace Users
- Additional services for States and ANSPs
- Reference documents
- CRCO contacts
Billing, payment methods and billing calendar
Aircraft operators are charged a single amount per flight, irrespective of the number of States overflown. Bills are established by the CRCO using flight messages sent by the Contracting States' Route Charges Offices (RCOs) and additional flight information made available via the EUROCONTROL Network Manager Directorate (NMD). The CRCO bills aircraft operators on a monthly basis.
Bills for EUROCONTROL’s air navigation charges are sent out monthly in the middle of the month following the month in which the flights took place.
Our bills are sent out by post. You can also download them from our secured extranet CEFA.
The latest date by which EUROCONTROL must have received the payment on its bank account is shown on the bill and is 30 days after establishment of the invoice. Do not forget to pay on time: we apply interest on late payments and can make use of enforced recovery procedures.
The bills can be paid:
- by bank transfer to any of the accounts shown on the bill. Do not pay on any other bank account: we do not communicate bank accounts by e-mail or other means.
Note that there are separate bank accounts for route charges and for each State's terminal and air navigation charges. As this may necessitate several small payments to separate bank accounts, you can also pay
- by credit card (at present, we only accept Visa and Mastercard).
In addition, you may receive credit notes and bills for interest on late payment, as well as Value Added Tax (VAT) invoices on behalf of those States where route charges are subject to VAT.
To assist you in your financial planning, a “billing calendar”, showing the planned dates of bills, final dates for their payment and the corresponding dates by which claims are to be received by the CRCO, is available on our website:
The billing calendar shows for each month the date of issue of the bill, its due date and the latest date for making claims.
If you feel that you have been billed incorrectly, you should submit a claim.
Be aware that fraudsters contact airlines by e-mail, trying to convince them to pay our invoices on fraudulent bank accounts.Go to our fraud warning page for more information on how to avoid fraud and what to do if you suspect you might be a victim of it.
Central Route Charges Office
Contact us for any questions relating to Route Charges.