Billing and payment methods

Aircraft operators are charged a single amount per flight, irrespective of the number of States overflown. Bills are established by the Central Route Charges Office (CRCO) using flight messages sent by the Contracting States' Route Charges Offices (RCOs) and additional flight information made available via the EUROCONTROL Network Manager Directorate (NMD). The CRCO bills aircraft operators on a monthly basis.

Bills for EUROCONTROL’s air navigation charges are sent out monthly in the middle of the month following the month in which the flights took place.

Our bills are sent out by post. You can also download them from our secured extranet CEFA.

The latest date by which EUROCONTROL must have received the payment on its bank account is shown on the bill and is 30 days after establishment of the invoice. Do not forget to pay on time: we apply interest on late payments and can make use of enforced recovery procedures. To help you with this, our billing calendar shows for each month the date of issue of the bill, its due date and the latest date for making claims.

Billing Calendar 2019

Billing Calendar 2018

Fraud

Be aware that fraudsters contact airlines by e-mail, trying to convince them to pay our invoices on fraudulent bank accounts. Go to our fraud warning page for more information on how to avoid fraud and what to do if you suspect you might be a victim of it.

Payment method

The bills can be paid:

  • by bank transfer to any of the accounts shown on the bill. Do not pay on any other bank account: we do not communicate bank accounts by e-mail or other means.
  • by credit card  (at present, we only accept Visa and MasterCard).

In addition, you may receive credit notes and bills for interest on late payment, as well as Value Added Tax (VAT) invoices on behalf of those States where route charges are subject to VAT. Air navigation services made available by taxable providers in the charging zones of the EUROCONTROL Member States may be subject to Value Added Tax (VAT). EUROCONTROL invoices VAT on behalf of the taxable service providers in accordance with the procedures agreed with the States concerned.

For more information about VAT applicable on the air navigation charges billed by EUROCONTROL, please refer to the latest Information Circulars.

The procedure to allow payment by Credit Card, the Credit Card Authority Form and the Credit Card Calendar can be downloaded below.

DOWNLOAD DOCUMENTS
(753.57 KB; PDF)

Exemptions

The Contracting State(s) may, in respect of a given charging zone under their responsibility, exempt certain flights from the payment of charges.

The exemption tables shows which categories of flights are exempted from route charges.

EXEMPTION TABLE
Effective as of 01 October 2017

For exemptions applicable to the other air navigation charges billed by EUROCONTROL (terminal charges, air navigation charges or communication charges) please refer to the corresponding laws and regulations as published by the respective States.

Incorrect billing

If you feel that you have been billed incorrectly, you should submit a claim.

Central Route Charges Office

Contact us for any questions relating to Route Charges.

Address: 
EUROCONTROL - Central Route Charges Office
96, rue de la Fusée
1130 Bruxelles
Belgium
Phone: 
+32 2 729 3838