Agreements, Rules and Policies

Potential customers shall fully acquaint themselves with the Eligibility and Accountability Conditions prior to requesting access to the NM Operational Services and Products.

Eligibility

The NM Operational Services and Products are only available to entities who are actively engaged in:

  • flight operations (and related support services),
  • air traffic management and/or
  • airport operations.

EUROCONTROL therefore reserves the right to reject requests for access to entities not falling under the above categories, and/or suspend or terminate access to entities not complying with the terms of the agreements (in particular the NM Data Rules, the NM Operations Security Rules and the Acceptable Behaviours Rules) governing such access.

Designation of a Single Point of Contact (SPOC)

EUROCONTROL requires customers to designate a SPOC who has the authority to approve customer’s requests for access to NM Operational Services and Products. The SPOC (usually an operations manager) is expected to exercise on the customer’s side overall responsibility concerning the access to accounts applied for and for which access has been granted.

When EUROCONTROL receives a new request for NM Operational Services and Products, it checks with the SPOC that the request is coordinated within the customer’s organisation and is approved by the SPOC.

Agreements

Access to NM Operational Services and Products is granted subject to the acceptance of the terms and conditions covering the description of services, the rights and obligations, liability, duration, suspension and termination and the NM Data Rules, the NM Operations Security Rules and the Acceptable Behaviour Rules.

NM Data Rules, the NM Operations Security Rules and the Acceptable Behaviour Rules

In order to protect the data of EUROCONTROL’s operational stakeholders and to ensure a smooth running of operations, EUROCONTROL has published strict rules for the use of data, for operations security, and for acceptable behaviour:

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