Frequently Asked Questions (FAQ)

Can I get feedback on a vacancy I have applied for?

Please note that feedback is given only to those candidates who have been invited for an interview.

Can I re-use the CV and/or personal information I have already entered for another competition?

Yes. All the information linked to the application is saved in the system. To re-use your information:

  1. Log in;
  2. Select the Competition title;
  3. Click on “Apply now”;
  4. Save or modify the personal and/or professional information, depending on the post;
  5. Attach the existing CV or a new one;
  6. Submit your application.
How can I attach the letter of recommendation from my authority?
  1. Click on the link “Curriculum vitae”;
  2. Then click on the “cv” icon;
  3. Attach the letter in “Word” or “PDF” format.

Do not forget to send the original by post to:

EUROCONTROL
Recruitment and Mobility Service
Rue de la Fusée 96
B-1130 Brussels
Belgium

How can I print my application?
  1. Go to “My tools” and click on application(s);
  2. Click on the “Printable version” icon next to the application you wish to print.

Note that only the application will be printed, not the attachment. If you wish to print the attachment please go back to the “My tools” page.

I am filling in the form and cannot see the bottom of the page. I have tried to scroll down with the navigation bar but it does not work.

To view the bottom of the page:

  1. Place the cursor in the middle of the screen;
  2. Use the mouse wheel or the cursor keys on your keyboard to go down.
I am interested in a job vacancy at EUROCONTROL. How do I apply?
  1. Go to www.eurocontrol.int.
  2. Click on "Jobs at EUROCONTROL" in the main menu and then on "Vacancies" in the left navigation;
  3. Click on the link "Vacancies" to apply in English or "Avis de vacances" to apply in French;
  4. Log in by entering a user name and a password of your choice;
  5. Click on "Register Now".

You can only apply to a vacancy at EUROCONTROL via our e-recruitment system.

I cannot open the attachment to my application.

If you receive the following message: "Pop-up blocked. To see the pop-up or additional information click here...":

  1. Right-click on the mouse button;
  2. Select "Temporarily Allow Pop-ups" or "Always Allow Pop-ups from This Site".
I cannot upload an attachment.

You may attach only 1 file using either Word or PDF.

Please ensure the title does not contain one of these symbols: / -

I have forgotten my user name and password. How can I retrieve them?

In the e-recruitment system:

  1. Select "Login Help" and choose one of the options proposed.
  2. You will receive an e-mail notification with the option you have chosen.
I have lost all the information I had previously entered.

For each part of the application, save the information you have entered.

If the system displays the "Your page is expired" message, click on the "Back" button on your toolbar, in the upper left side of the screen.

I have submitted my application but forgot to include a number of pieces of information. How can I change my application?

NO changes can be made once your application has been submitted.

Note that an ID photograph is not mandatory.

I have submitted my application. How can I tell whether it has been sent successfully?

If your application has been sent successfully, you will receive an acknowledgement of receipt via email.

If you receive no acknowledgement, it means the application has not been submitted.

I initially logged in in English. The connection timed out and I logged in again. I was automatically redirected to the French version.

This may be because you timed out of your session. If this is the case, click on the "English" link on the upper right side of your screen.

I know that a competition has been published but can no longer see it on your site.

Click on the "Next" button, above the list on the right, in order to view all published competitions.

I want to find an application which I have saved as a "draft", but cannot see it when I log in.
  1. After logging in, do not select the competition;
  2. Click directly on "x Application(s)", mentioning the number of applications already created, in the "My tools" section;
  3. Select "All Applications" from the "Display applications from:" menu.
Ten minutes after I start filling in the fields, the following message appears: "Your page is expired".

Click on the "Back" button on your toolbar, in the upper left side of the screen.

The e-recruitment system interface doesn't display correctly in my browser. What can I do?

Please note that our e-recruitment system was optimised for Internet Explorer 6 and above. We suggest that you use one of these browsers to make sure your application is submitted successfully.

What is an official candidate?

An official candidate is anyone applying with the support of the national aviation authority which is his/her employer and who can provide a letter of recommendation.

Candidates for military posts must be official candidates.

What is the difference between internal and external candidates?
  • Internal: an internal candidate is an Agency staff currently performing his/her duties or an official on leave on personal grounds.
  • External: an external candidate is a person not working at EUROCONTROL, or employed as a temporary staff member, trainee or contractor at EUROCONTROL.
What should I do in the event of a technical problem not mentioned in the FAQ?

Please send an e-mail to the Recruitment Service at recruitment_and_mobility@eurocontrol.int providing the following information:

  • name
  • telephone number
  • competition number, and
  • error message print screen.
When I enter my user name and password, they do not work.

You should always use the "Login" button to validate your user name and keyword, never the "Enter" key on your keyboard.

When I log in and try to modify my application, the system tells me that I have already applied for this competition.
  1. After logging in, do not select the competition;
  2. Click directly on "x Application(s)", mentioning the number of applications already created, in the "My tools" section;
  3. Select "All applications" from the "Display applications from:" menu.