Technical problems

Access problems (tokens), transmission, terminals problems or CHMI support or EAD operational & technical enquiries

For technical problems (use of access tokens, transmission, terminals) which require immediate corrective action

Contact the Customer technical Service desk & Operations (CSO) helpdesk

EAD operational and technical enquiries (office hours)

  1. Check the EAD FAQ
  2. Contact the EAD Service: Email: ead.service@eurocontrol.int

CHMI support (technical problems)

For technical problems about the use of CHMI, contact the NM CSO Help Desk:

FAQs on Technical Support & token issues

FAQs