Fraud warning
There are plenty of fraudsters out there, trying to extract money from you by pretending to come from EUROCONTROL. Please be aware of this - and do pass this message on to your colleagues.
Help us control fraud!
In case of doubt regarding received e-mails or calls, please call EUROCONTROL’s emergency telephone number: +32 2 729 38 38.
If you do encounter a fraud on the telephone or in a “phishing” e-mail, please send an e-mail to r3.crco@eurocontrol.int with all details including the headers of the “phishing” e-mail.
Instructions on how to copy/paste headers are available at http://www.haltabuse.org/help/headers. If you encounter any problems, please check with your e-mail client on how to access those headers.
Please read the Leaflet "Beware of Fraudsters" carefully and pass it on to your colleagues.
Fraudsters' methods
Fraudsters telephone or e-mail airlines, presenting fake EUROCONTROL invoices.
They often claim that our bank accounts have changed and try to persuade airlines to make payments to false accounts.
A common trick is to send e-mails with a false address such as:
- eurocontroll.org
- eucontroll.org
- eurocontroller.org
These addresses are easy to spot because of the misspelling (note the double “l”).
But the fraudsters are becoming more sophisticated and now make it seem as if their messages come from our .int address. Treat any e-mail with suspicion.
Never accept a payment instruction by telephone or e-mail.
Never pay money to any account other than an official EUROCONTROL one.
Never communicate any information about your company that will give fraudsters extra knowledge and so help make them sound more plausible the next time.
In case of doubt regarding received e-mails or calls, please call EUROCONTROL’s emergency telephone number: +32 2 729 38 58.
What information can you trust?
You are sent post from us on official EUROCONTROL documents, such as Bills and Statements of Accounts, all printed on secured watermarked paper, bearing the EUROCONTROL logo.
Bank accounts are printed on these official bills and statements of accounts. Never make payments to any other accounts!
We might contact you by e-mail or telephone to let you know which amounts are still outstanding. But we will never communicate a change of account via this way.
Only those accounts printed on our official bills are the right ones: use those and no others.
Use our secured extranet called CEFA
On CEFA, you can download billing documents and consult the latest status of your account with us. CEFA is the secure way to do business with us.
The connection to CEFA is subject to the signature of a service agreement with us. The service agreement as well as the CEFA User Manual and other useful information are available on our CEFA presentation page. The service agreement should be duly filled out, signed and returned to r3.crco@eurocontrol.int.
On receipt of this document and within two weeks, we will grant you access to CEFA.
There is also a CEFA Helpdesk to answer any question or request for information:
Email: r3.crco@eurocontrol.int
Phone: +32 2 729 3888 / 3858 / 3871 / 3832 / 3898
Fax: +32 2 729 9093
All official documents coming from us at the Central Route Charges Office contain telephone and fax numbers. These numbers always begin like this: +32 2 729 ** **. The telephone number will be your contact person at the CRCO: please ring that number. You will also find an e-mail address that you can write to.
You can also consult our route charges section.
If you are not sure about a communication you have received, please ring the emergency telephone number: +32 2 729 38 58.
Fraud Warning
Do not become a victim of fraud attempts. If you have doubts about the validity of bills and statements of account, contact us immediately.
Customer Support
For questions on bills, claims or information on charges to customers, contact us via
Email:
r3.crco@eurocontrol.int
Tel:
+32 2 729 38 38