Cooperation - Working together for a high performing ATM system

Over the years we have worked closely with our partners to develop a safe, high performing ATM system which meets the requirements and interests of the different stakeholders.

With the Single European Sky legislation, closer ATM integration is now gradually becoming reality.

Engaging with our customers for sustained performance

In order to assess customer satisfaction and identify areas where service quality can be enhanced on a continuous basis, we engage with aircraft operators at the airspace design, operational and strategic levels.

This collaboration involves customers at the beginning of service enhancement projects and facilitates the promotion of ATM initiatives which will benefit them.

Furthermore, we hold regular meetings with a selection of key account customers in order to review detailed reports which include the results of wide-ranging analyses of cost-efficiency, delays, direct routes, flight efficiency and new activities.

The process of sharing information with aircraft operators is supported by the eurSky collaborative platform which enables operators to share a live desk with MUAC Operations.

Contact EURSKY if you would like to join the eurSky platform.

Towards greater synergies: civil-military cooperation

Since 1975, German controllers from Lippe Radar have provided military air traffic control in the Hannover Upper Information Region (UIR) – the upper airspace (above 24,500 feet) of north-west Germany  –  from the premises of MUAC. On 1 January 2017, Lippe Radar was integrated into MUAC, laying the foundations for fully integrated civil-military air traffic management.  This historic milestone lays the ground for MUAC to become the first large-scale cross-border ATC centre providing integrated civil-military air traffic control services in Europe.

Since April 2017, military traffic in the upper airspace of the Amsterdam Flight Information Region has also been handled by MUAC controllers. With this development, MUAC has become the first cross-border civil-miliraty ANS provider in Europe. Since September 2013, the MUAC air traffic control system has already been deployed across the different Royal Netherlands Air Force sites. The Shared ATS System (SAS) is a pioneering project, involving shared ATM data services provided by one air navigation service provider for the benefit of another. SAS aims to ensure that all parties have a clear and up-to-date picture of the air situation, and that synergies are exploited to the maximum extent to improve safety and efficiency.

The Shared ATS System will also be deployed in Belgium with the objective of increasing safety, thanks to a closer understanding between military and civil controllers. On 22 December 2016, EUROCONTROL and the Belgian Defence signed an agreement for the provision, by MUAC, of air traffic control data services to Belgian Air Defence. The shared ATS system will become operational in 2019 at the air traffic control centre (ATCC) for en-route military operations and at the ATC towers in Koksijde, Beauvechain, Florennes and Kleine-Brogel for approach and tower operations.

Building a borderless Europe - International cooperation

In order to accelerate the integration of European airspace, creating and building relationships is essential. Programmes like Single European Sky, Functional Airspace Block Europe Central (FABEC) and the Single European Sky ATM Research (SESAR) are the keystones of this overarching goal.