Any claim against the Multilateral EUROCONTROL Route Charges or Bilateral Air Navigation Charges Systems must be submitted, in writing, within 60 days from the date of the bill.
In the common interest of both the users and the EUROCONTROL Central Route Charges Office (CRCO), the claim form and codes that can be downloaded from the link below should be used and sent by e-mail, post or fax. The contact details are provided on the form.
Due note should be taken of the “correct data/evidence” to be provided for certain categories of claims.
Once received, the CRCO will acknowledge receipt of the claim and verifications will be made with the national authorities concerned